Unclear listings
Job offers can be vague, misleading or impossible to verify.
Web3 · Future of workBachelor thesis · 5 months
Work
Chain.
A startup concept for trusted freelance hiring, agreements and payments powered by smart contracts.
RoleProduct designer · UX/UI
ProductMobile + web platform
MethodDesign thinking
DeliverableValidated prototype
01 / OpportunityTrust is the
Trust is the
real product.
Freelancers need confidence they will be paid. Clients need confidence that agreed work will be delivered. WorkChain explored how transparent agreements and automated payments could reduce risk for both sides.
Fragile agreements
Expectations and responsibilities are often scattered across conversations.
Payment risk
Delayed or disputed payments erode trust on both sides.
02 / Product thesisOne agreement.
One agreement.
Two protected sides.
Freelancer
Find relevant work, agree clear terms, complete the project and receive payment automatically.
Client
Create a clear brief, select talent, track delivery and release payment against the agreement.
03 / Process
From ambiguity to a testable product.
01
Empathize
02
Define
03
Ideate
04
Prototype
05
Test
04 / Solution
A contract-led hiring loop.
The concept connects discovery, negotiation, delivery and payment into one continuous experience instead of treating them as separate tools.
Discover
Match projects and talent through relevant filters.
Agree
Turn negotiated conditions into an explicit agreement.
Deliver
Keep progress and responsibilities visible.
Release
Automate payment when agreed work is accepted.
05 / Prototype
Designed to prove the loop.
06 / Outcome
Clear enough to move forward.
Informal usability checks validated the main flows. Participants responded most positively to clarity and ease of use, while payment trust emerged as the strongest opportunity for further development.
70
Clarity & ease of use
20
Trust in payments
10
Minor suggestions
07 / Reflection
Designing WorkChain taught me to treat trust as an interaction, not a claim.
Applied Design Thinking from research through testing
Translated blockchain capability into understandable user value
Designed a two-sided product with connected but distinct journeys
Built a realistic mobile-first prototype ready for further development
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